Replacement Policy

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • The replacement and return is initiated by sending a request email to info@makpowerindia.com along with the following details:

  - 10 Images of the products which you have received (top, bottom and side). Label need to clearly visible.

- Order No.

- Reason of your replace

Above required details are mandatory for replace. Without these details your request can not be processed

  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once Our team has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Us.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • For Warranty Products, Bill & Invoices are mandatory, Although the one side shipping will be borne by customer himself.
  • We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • The replacement and return is initiated by sending a request email to info@makpowerindia.com along with the following details:

  - 10 Images of the products which you have received (top, bottom and side). Label need to clearly visible.

- Order No.

- Reason of your replace

Above required details are mandatory for replace. Without these details your request can not be processed

  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once Our team has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Us.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • For Warranty Products, Bill & Invoices are mandatory, Although the one side shipping will be borne by customer himself.
  • We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@makpowerindia.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at info@makpowerindia.com and send your item to: Ayan Electronics, 1st floor, 5/31, Block 5, WEA, Karol Bagh, New Delhi, Delhi, 110005, India
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be
mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about
your return.
Shipping
To return your product, you should mail your product to: Ayan Electronics, 1st floor, 5/31, Block 5, WEA, Karol Bagh, New Delhi, Delhi, 110005, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted
from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:

  • Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • The replacement and return is initiated by sending a request email to info@makpowerindia.com along with the following details:

  - 10 Images of the products which you have received (top, bottom and side). Label need to clearly visible.

- Order No.

- Reason of your replace

Above required details are mandatory for replace. Without these details your request can not be processed

  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once Our team has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Us.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • For Warranty Products, Bill & Invoices are mandatory, Although the one side shipping will be borne by customer himself.
  • We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

  • Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
  • Prices are subject to change without advance notice.
  • All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
  • All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
  • Our products are liable for GST in India.

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • The replacement and return is initiated by sending a request email to info@makpowerindia.com along with the following details:

  - 10 Images of the products which you have received (top, bottom and side). Label need to clearly visible.

- Order No.

- Reason of your replace

Above required details are mandatory for replace. Without these details your request can not be processed

  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once Our team has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Us.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • For Warranty Products, Bill & Invoices are mandatory, Although the one side shipping will be borne by customer himself.
  • We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

  • Our endeavour is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we are liable to process the refund or cancel the order.

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • The replacement and return is initiated by sending a request email to info@makpowerindia.com along with the following details:

  - 10 Images of the products which you have received (top, bottom and side). Label need to clearly visible.

- Order No.

- Reason of your replace

Above required details are mandatory for replace. Without these details your request can not be processed

  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once Our team has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Us.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • For Warranty Products, Bill & Invoices are mandatory, Although the one side shipping will be borne by customer himself.
  • We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

  • Our Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 1-4 Business days from receipt of order and payment depending on the address for delivery.
  • Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
  • Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
  • Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
  • We are not responsible for damage of products after delivery.
  • All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
  • In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request.
  • In the case of prepaid order the amount will be refunded through the same mode as the customer has done the payment.

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • The replacement and return is initiated by sending a request email to info@makpowerindia.com along with the following details:

  - 10 Images of the products which you have received (top, bottom and side). Label need to clearly visible.

- Order No.

- Reason of your replace

Above required details are mandatory for replace. Without these details your request can not be processed

  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once Our team has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Us.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • For Warranty Products, Bill & Invoices are mandatory, Although the one side shipping will be borne by customer himself.
  • We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
  • Although we provide Free Shipping on our entire products . But In-case of warranty Replacement , After 07 Days of Window, Customer will borne one side of delivery charges.

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • The replacement and return is initiated by sending a request email to info@makpowerindia.com along with the following details:

  - 10 Images of the products which you have received (top, bottom and side). Label need to clearly visible.

- Order No.

- Reason of your replace

Above required details are mandatory for replace. Without these details your request can not be processed

  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once Our team has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Us.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • For Warranty Products, Bill & Invoices are mandatory, Although the one side shipping will be borne by customer himself.
  • We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

A product will not be replaced under the following circumstances:

  • Customer is not happy with the look/sound quality of a defect free product
  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.